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Eurowings Discover optimizes complaint management with

Lufthansa Group carrier Eurowings Discover optimizes efficiency and increases the speed of its complaint management. The holiday airline now relies on automated support from in its customer dialogue. The goal is to resolve disputes quickly and amicably without involving an external complaint service provider.

Frankfurt, March 22, 2023. Eurowings Discover is going to rely on automated processes of when handling compensation claims from its customers. The legal-tech solutions of German-based CHS Claims Handling Solutions GmbH offer airlines decision support in the legal assessment of passenger complaints as well as support through efficient dialogue processes.

With the technology from, the carrier wants to settle any disputes quickly and reliably. The technology is being implemented at Eurowings Discover and should be fully operational in the summer season.

"We support airlines and their customers alike and enable efficient and fair dispute resolution," says Ulrich Steppler, Managing Director of CHS Claims Handling Solutions and partner of the renowned commercial law firm Arnecke Sibeth Dabelstein (ASD), spinning off CHS Claims Handling Solutions in 2017 and successfully established it in the airline market.

The use of significantly increases the efficiency of complaint management for Eurowings Discover and other airlines with positive consequences: Customers save themselves the trouble of using an external claims agency and receive the full compensation they are legally entitled to without any commission deducted from any complaints service provider. also optimizes the airlines' carbon footprint.

Katja H. Brecke, partner at ASD and Co-Managing Director explains: " significantly reduces the volume of e-mails in customer dialogue and thus minimizes CO2 emissions."

About Eurowings Discover

Eurowings Discover is the new holiday airline of the Lufthansa Group. Travelers benefit from direct connections to all European Lufthansa departure points with an end-to-end booking process and seamless transfers. Eurowings Discover is a wholly owned subsidiary of Deutsche Lufthansa AG.

About is a brand of CHS Claims Handling Solutions GmbH based in Frankfurt. The company is founded and funded by 30 legal experts. takes a novel approach to the automated handling of air passenger complaints: Founded and thought by renowned aviation law experts, enables efficient handling of compensation claims for the mutual benefit of passengers and airlines.

Media Contact Ulrich Steppler and Katja H. Brecke (Managing Directors) Phone: +49 69 715 89 96-0

CHS Claims Handling Solutions GmbH Hamburger Allee 4 D-60486 Frankfurt am Main


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