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Who is was founded by a team of aviation attorneys in order to offer airline clients an easy and encompassing tool for their claims handling. With the number of air passenger claims skyrocketing, claim agencies gaining the upper hand and IATA forecasting the doubling of passenger demand until 2038, the time-consuming handling of endless spreadsheets or clunky CRM systems will have no future. provides a digital end-to-end alternative to save time and to lower costs. With a high degree of automation, efficient internal and external communication, payment solutions, and detailed analytics and reporting, the claims handling process can be centralized and significantly simplified.

The platform enables airlines to improve response times to passengers, enhance quality, balance out fluctuations, and thus promote customer loyalty. A network of highly specialized aviation law firms supports the process or defends your interest in court – when and where necessary.’s users are able to track fees, monitor legal spending, reduce overhead, and stay competitive. Take us to the test and request a demo.


Ulrich Steppler, LL.M., is co-founder of the CHS Claims Handling Solutions GmbH and partner of the law firm ARNECKE SIBETH DABELSTEIN where he co-heads the airline & aviation group out of the Frankfurt office. He specializes in aviation matters with a particular focus on passenger air transportation and has been representing numerous air carriers in Germany, including thousands of passenger claims.

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Katja H. Brecke, LL.M. (Leiden), is co-founder of the CHS Claims Handling Solutions GmbH and partner of the law firm ARNECKE SIBETH DABELSTEIN based in Frankfurt. She has been involved in numerous aviation related matters and has extensive experience in representing passenger airlines and supporting them throughout the claims handling process.

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With the use of our platform you are not only automating your processes and will reduce cost significantly, but you also can enhance the passengers’ UX, increase customer loyalty, and ticket sales.

- Ulrich Steppler, CEO

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