Passenger Claims
Management for Airlines

Simplify your claims handling through the use of a digital and time-saving solution and reduce your processing costs by up to 50 per cent.

Handle more claims in less time through automation and digitization.

User experience, customer loyalty and increase of ticket sales

Enhance your UX and customer loyalty and increase your ticket sales through smart payout options.


Simple way to create and handle claims

  • Reduce the time you spend searching in lists and comparing information.

  • With a process which is straight forward, adding flights and claims that are clearly displayed, working has never been easier.

  • A passenger and user-friendly webform will be implemented into your website and all claims will seamlessly be sent to the platform for further processing.

  • While constantly increasing the level of automation, more and more claims can be handled without human interference.

  • Minimize the risk of disrupting the digital customer journey and experience of your passengers.

Cost reduction via automation

  • By streamlining your claims handling and decision making process, you save time, money and aggravation. You offer your passengers monetary compensation, miles and/or vouchers and conclude settlement agreements online. The creation of matters and cases is intuitive and self-explanatory.

  • Communication with the claiming passengers is facilitated through the use of text modules.



Transparency and control via excellent analytics

  • Monitor the internal claims handling process when reviewing the workflow history.

  • Establish a reporting system tailor-made to your and your CFO's needs. You will have the insights and valuable data exported to your internal systems for further business analysis. Schedule your reports and have deliver them to you on a regular basis to stay ahead of your competitors.

  • Get deeper insights into your expenditures, create real time reports, monitor spending and measure risk exposure.

  • Identify patterns in complaint behaviors, review your staff‘s workload distribution for headcount planning and retrieve further valuable data.


See our demo and understand all the benefits.